Return & Refund Policy

At Animal's Lover, we strive to provide the best products and services to our valued customers. However, we understand that there may be occasions where you need to return a product. Please read our return and refund policy carefully to understand your rights and obligations.

Return Policy

1. Eligibility for Return:
  - We only accept returns if the wrong product is delivered to you. 
  - The product must be unused and in the same condition that you received it.
  - The product must be in the original packaging.

2. Return Process:
  - To initiate a return, please contact our customer service team within 2 days of receiving your order.
  - During the claim process, we require a video showing the unboxing of the parcel. This video should clearly show the condition of the package and the product received.

3. Non-Returnable Items:
  - Personalized items, perishable goods, and products marked as non-returnable cannot be returned.

Refund Policy

1. Refund Process:
  - Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

2. Late or Missing Refunds:
  - If you haven’t received a refund yet, please first check your bank account again.
  - Then contact your credit card company, it may take some time before your refund is officially posted.
  - Next, contact your bank. There is often some processing time before a refund is posted.
  - If you’ve done all of this and you still have not received your refund yet, please contact us.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at:

- Email: [email protected]

We appreciate your understanding and cooperation.